Delivery availability
Shipping destinations and delivery methods are confirmed individually with your quote. A product appearing in the catalogue does not confirm that it is available for immediate dispatch or delivery to every country.
Production time and transit time
Ask for both the production lead time and the estimated carrier transit time. Custom artwork, sample approval, size confirmation, and payment milestones can affect when production starts.
If your team has an event deadline, include the date in your first enquiry and request written confirmation of the agreed schedule.
Shipping charges, duties, and taxes
The quote should identify shipping charges and explain whether import duties, taxes, brokerage charges, or other destination fees are included or payable separately. Do not assume that a catalogue enquiry includes free delivery.
Address details and tracking
Confirm the recipient’s name, complete delivery address, postcode, country, and any carrier-required contact details before dispatch. Request tracking information and the correct support contact once your order ships.
Receiving your order
Check the package and contents on arrival. Keep packaging and photographs if items are damaged or missing, and contact the seller using the details on your order confirmation. See returns and exchanges for the information to prepare.