Before you place an order
Request the applicable cancellation, return, exchange, and refund terms for the specific items you are ordering. Confirm the return window, product condition requirements, costs, and procedure before accepting a quote.
This catalogue does not take payments or create purchase contracts. It does not set a universal return window for future orders.
Custom and personalised products
Products made to your measurements or personalised with names, numbers, or logos may have different cancellation or change-of-mind return terms where permitted by law. Check these terms before approving artwork or production. Your applicable statutory rights remain unaffected.
Damaged, incorrect, or missing items
Contact the seller through your order confirmation with the order reference, item name, quantity affected, a description of the issue, and clear photographs where relevant. Keep the item and packaging while the issue is assessed.
How to prepare a request
- Find the order reference and confirmed seller contact.
- Explain whether you need an exchange, repair, replacement, or refund.
- Provide relevant product and delivery details.
- Ask for return instructions before shipping an item back.
Never send goods to an unconfirmed address. Refund method and timing depend on the applicable order terms and consumer rights.